Cisco UCCED 500-440 Practice Test Questions, Cisco UCCED 500-440 Exam dumps
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The Cisco 500-440 exam is designed to evaluate the candidates’ expertise in design considerations & guidelines needed to perform deployment of Cisco Unified CCE (Cisco Unified Contact Center Enterprise) solutions. Cisco Unified CCE is a component of the Cisco Unified Communications application suite that is utilized for integrating network-to-desktop computer telephony, delivering intelligent call routing, and handling multichannel contact to contact center agents within an IP network. The 500-440 test is one of two exams required for obtaining the Cisco Unified Contact Center Enterprise Specialist certification.
Prerequisites
This certification exam is intended for those individuals who are responsible for performing advanced administration of the solution or involved in Level 2-3 support of the solution. There are no official prerequisites for taking this Cisco test. However, the candidates should develop competency in the exam objectives before attempting the test.
Exam Details
The Cisco 500-440 exam has the duration of 75 minutes and is made up of around 65-75 questions. The items are provided in the multiple-choice format. The test is available in the English language and administered through Pearson VUE, the official partner of Cisco. To make the exam appointment, the applicants should register on the Pearson VUE website and pay the fee of $300.
Cisco doesn’t publish the passing scores prior to the exam sessions as they and the questions can change from one delivery of the test to another. The candidates will be informed about the pass mark for their exam and will be provided with a detailed score report after completion of the testing session. If you fail your Cisco 500-440 on your first try, you will be required to wait for at least five calendar days before you can retake it. Your exam will be valid for two years from the date of completion. After this, you will need to renew it by taking the latest version of the test or completing the certain activities within the Cisco Continuing Education program.
Exam Topics
The Cisco 500-440 exam covers a wide range of technical knowledge and skills that the candidates must develop. The highlights of the abilities measured in the certification test by topics are described below:
- Explain the Features & Roles of a Cisco Unified CCE Solution (23%)
This domain requires that the students have the relevant skills in describing the function of Cisco Unified Communications Manager within Cisco Unified CCE; describing the function of voice gateways as well as Session Initiation Protocol proxy within Cisco Unified CCE; describing the function of congestion control within Cisco Unified CCE. The applicants should also be well-versed in describing the function of Cisco Unified ICM (Unified Intelligent Contact Management) within Cisco Unified CCE; describing the function of CTI within Cisco Unified CCE; describing the function of Cisco Unified Customer Voice Portal within Cisco Unified CCE; describing the function of top priority traffic within Cisco Unified ICM. Other necessary abilities for this subject area include explaining the function of Cisco Unified Mobile Agent within Cisco Unified CCE; describing the techniques available to customize and utilize precision routing; describing the function of Cisco Outbound Option within Cisco Unified CCE; explaining the techniques utilized for securing the Cisco Unified CCE solution as well as their effect on system capacity & performance.
- Determine Cisco Unified Communications Manager Design Considerations within a Cisco Unified CCE Solution (11%)
The examinees should have the skills in describing Cisco Unified Communications Manager arising calls to Cisco Unified Customer Voice Portal; describing the options of Cisco Unified Communications Manager to move calls to agents that involve SIP trunks; describing the requisites for Cisco Unified Mobile Agent; describing the influence of the Cisco Unified CCE multiline automatic call distributor operation on Cisco Unified Communications Manager. The candidates should also possess the expertise in describing the cluster on the WAN consideration needed for Cisco Unified Communications Manager; explaining the redundancy options of Cisco Unified Communications Manager for centralized deployment; describing the techniques utilized for maintaining end-to-end reporting for transferred calls.
- Determine Networking Design Considerations within Cisco Unified CCE (19%)
The skills evaluated in this topic include such abilities as explaining the failures involving deployments of Cisco Unified CCE that are geographically separated; describing the service usage quality in Unified Contact Center Enterprise solution; explaining the network requisites for supporting the clustering over the WAN (CoW) deployment model. The learners should also be capable of describing the fundamental deployment models for Cisco Unified CCE (including multisite distributed, multisite centralized, as well as single-site); explaining network needs for Cisco Unified Intelligent Contact Management private and visible network connections within a Cisco Unified CCE solution; describing failover scenarios of Cisco Finesse. Besides that, they must possess the skills in describing the factors affecting Cisco Unified Intelligence Center bandwidth utilization; describing the Test Other Side technique utilized for Unified Intelligent Contact Management; describing the high-availability alternatives of all the elements within Cisco Unified CCE.
- Determine Design Considerations for Cisco Finesse, Cisco Unified ICM, Cisco Unified Intelligence Center, and Cisco Unified CVP within Cisco Unified CCE Solution (23%)
To ace the questions related to this section, the candidates must be proficient in explaining call type utilization within Cisco Unified ICM; describing the administrative workstation design consideration while deploying Unified CCE into two data centers; describing the influence on re-qualify call node within Cisco Unified ICM script; describing Cisco Unified Boarder Element as well as SIP proxy operation within Cisco Unified CCE. The applicants should also be conversant with describing Post Call Survey role as well as related call flow; describing the Whisper Announcement role as well as and related call flow; describing the Courtesy Call back role as well as related call flow. Moreover, the learners should be able to explain the features of Cisco Finesse as well as its external gadgets; be familiar with the Cisco Finesse workflow; understand the agent target regulations feature of Cisco Unified ICM as well as the effect it makes on Cisco Unified CCE.
- Explain Cisco Unified CCE Components & Process of Sizing for Contact Center Resources (13%)
Within this objective, the individuals need to be capable of describing general sizing inputs, including queue/agent/wrap-up time, as well as how they influence sizing contact center resources; explaining how Erlang calculations can be utilized in the context of the sizing for contact center resources; describing the Packaged CCE capability; describing the sizing consideration of SIP proxy techniques. The examinees should also have an understanding of the factors utilized to size the Cisco Unified CCE solution components, including Cisco Unified CVP, Cisco Unified Communications Manager, as well as Cisco Unified ICM elements, such as router, logger, peripheral gateway, as well as administrative workstations. Additionally, they should have knowledge of the factors utilized to size the bandwidth needed for Cisco Unified CCE.
- Explain Cisco Unified CCE Components & Contact Center Resources Virtualization Environment (11%)
Here the students should demonstrate their ability to define the features supported by VMware; explain the customization considerations for NIC within a virtualization environment; explain the design considerations for operation of Cisco Unified CCE on Cisco Unified Computing System B_Series; explain Cisco Unified Computing System B_Series fabric interconnectedness as well as the upstream network connectivity; explain the design considerations for upstream IP switches while utilizing Cisco Unified Computing System C_Series.
Career Prospects
After completing the Cisco 500-440 exam along with its associated test, Cisco 500-450, the candidates will be awarded the Cisco Unified Contact Center Enterprise Specialist certification, which will open them up to a variety of career opportunities. Some of the job roles that will become available to you after getting certified are outlined below:
- Cisco Collaboration Engineer
- Cisco Voice Engineer – CCNP Voice
- Senior Unified Collaboration Engineer
- Senior Communications Analyst (VoIP Solutions-Cisco)
- Unified Communications & Collaboration Architect
- Contact Center Engineer II, III, Senior
- Contact Center Solutions Specialist
- Senior Voice Provisioner
- Technical Solutions Specialist
The salary prospects for these job titles can differ depending on the type of hiring company and other factors such as your level of experience and location. In general, the holders of this Cisco certification can count on the average salary of $119,395 per annum.
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