Cisco UCCEIS 500-450 Practice Test Questions, Cisco UCCEIS 500-450 Exam dumps
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The Cisco 500-450 exam is part of the prerequisites for obtaining the Cisco Unified Contact Center Enterprise Specialist certificate. It is widely known as 500-450 UCCEIS and its code was changed from 600-460 to the current one. Cisco tries to follow the changes of the IT industry and follows the trends to update their certification program to help the specialists stay relevant. Thus, this test is required to be taken after Cisco 500-440 if you want to become a certified support engineer and know how to deploy and configure with minimal downtime and maximum performance rate.
Target Audience
There are no prerequisites that are required before going for the test. However, it is recommended to pass the 500-440 exam first to understand the basic details and what you can expect from Cisco 500-450. Before applying for the test, you need to be ready that it will evaluate your knowledge of how to install the Cisco Unified CCE solutions and deploy them. You should also be able to configure, setup, and troubleshoot them as well. It is required to be skillful enough to work with the Cisco Unified Communications app suite and know about the network-to-desktop computer telephony integration, intelligent call routing, as well as multichannel contact management.
Exam Structure
The Cisco 500-450 exam is not so different from other Cisco certification tests, but it is important to know the exact details of its structure and available language options. Thus, you need to have a good understanding of English because the exam is available in this variant only. Also, you should be ready for about 65-75 multiple-choice questions that are supposed to be completed within 75 minutes. You need to understand that you will face with various types of questions during the test. This means that there will be drag and drop, testlets, and fill-in-the-blank items. The minimum passing score is 820 points, so be ready to aim for more than that to ensure your success.
Exam Syllabus
All in all, the 500-450 certification test consists of 7 topics and you need to study their details to be able to answer all the questions and get the passing score. The domains of this exam are the following:
- Fault Tolerant Characteristics of a Cisco Unified CCE Solution (Cisco Finesse, Cisco Unified IC, Cisco Unified CVP)
This first section will cover about 14% of all the exam questions and evaluate your knowledge of the Cisco Unified ICM router key, detection and routing processes of the failed system components, and fault-tolerant integration of Cisco Unified CVP in the Cisco Unified CCE solution. You should be able to explain the synchronization and internal communications between the Cisco Unified ICM components as well as the requirements for the Cisco Unified ICM heartbeats. It is also important to know the considerations required for upgrading one or even more components and understand the impact of a network failure.
- Installation Process for ICM Components
In this topic with 21% of the content, a potential candidate has to know the details of the required configuration for using the significant digits required software to use for the installation and setup of VMware Hypervisor. The learners need to be able to explain the Unified ICM routing clients and role of the Cisco Unified ICM Domain Manager tool. They should also know the details of installation and setup required for voice gateways and SIP dialer, configuration limits for Packaged CCE, and configuration requirements for the voice gateway utilized in the Packed CCE deployment. Also, you need to have knowledge of the Cisco Unified Intelligence Center (IC) requirements with the use of a virtualization environment.
- Call Flow Scripting Process in Cisco Unified CVP & Cisco Unified ICM
This part covers 18% of the overall exam content and is about the precision queue scripting consideration, configuration elements needed for sig digits or post call survey, as well as outbound scripting considerations. It is also essential to have knowledge of the Extended Call Context variables, elements required to trigger the Cisco Unified ICM script, and MicroApp along with DTMF. Using the configuration elements to make the VXML gateway a part of the Cisco Unified CVP deployment is the skill you need to possess as well.
- Understanding of Cisco Unified CCE Tools
About 16% of the exam content will be about the available tools in the Cisco Unified CCE solution that can be useful for the support of Cisco Unified ICM, Cisco Unified CM, Cisco Unified CVP Customer Response Solutions, Cisco Finesse, and Cisco Unified Intelligence Center.
- Identification of Cisco Finesse, Cisco Unified CVP & Cisco Unified ICM
In this objective, your skills in identifying the possible issues in trace files, log files, and outbound option log files of the mentioned apps will be evaluated. You should be able to find the problems in the security of Cisco Unified Contact Center Enterprise as well.
- Understanding of the Issues & Considerations of Cisco Unified CCE Agent Supervision
Only 7% of the exam questions will be from this topic, but it does require the same effort in learning the details, so be prepared to study the needed information. Thus, you should know about the ways to identify any issues with the agent call behavior, inability of an agent to log in to Cisco Unified CCE, and Ring No Answer problems. Besides that, you need to understand Cisco Finesse Administration to be able to avoid these issues.
- Understanding of the Issues & Considerations of Cisco Unified CCE Agent Supervision
The last part has the same name but covers 13% of the other details of the content. They are relate to the identification of any call flow issues, including the call routing scripts for outbound and inbound calls, Cisco Unified CVP scripts, and voice quality issues. Moreover, it is vital to have the skills in dealing with the call flow issues for the agent transfers.
Career Opportunities
After completing the last leg of the Cisco 500-450 exam, you will obtain the certification that will open up new opportunities and career paths for you. Thus, you will be able to become a Senior Unified Collaboration Engineer, a Senior Communications Analyst, a Contact Center Engineer, or a Senior Voice Provisioner. These positions grant the certified individuals a very good income, which means that they can get from about $90,000 to $160,000 per year. The good thing is that your average salary will depend on the role you choose and your company, which gives you the opportunity to earn even more.
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