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Cisco CSM 820-605 Practice Test Questions, Cisco CSM 820-605 Exam Practice Test Questions

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The Cisco 820-605 exam, also known as 820-605 CSM, is intended to certify the potential candidates’ knowledge and skills in integrating and developing solutions as well as recognizing adoption barriers and actions to delete them. After passing this test, the applicants get the Cisco Customer Success Manager Specialist certification and are able to show their knowledge right away.

Cisco 820-605: Target Audience

Cisco 820-605 is designed for those professionals who have gained some experience in working with the clients to define, evaluate, and achieve the business results through the realization of technology. In particular, this certification exam does not require that you fulfill any official prerequisites. The only thing you have to do is study the content and overtake the test. It measures the candidates’ expertise in the areas, such as discovery, testing and application, evaluation, analysis, and support. The main topics include Customer Success Industry, Success Plan Creation, Managing Barriers, Customer Success, as well as Expand Opportunities and Renewal.

Cisco 820-605: Exam Details

Before starting anything, it is important to know about the structure of the test, possible formats of questions, and how much money you need for the voucher. Thus, the students will have 90 minutes to complete the Cisco 820-605 exam. At this time, they will need to cover 55-65 questions that evaluate their skills and knowledge. They are usually presented in the multiple-choice format, but you can also expect other types, such as simulation, drag and drop, fill-in-the-blank, and so on. Cisco 820-605 is available in English and Japanese and costs $250.

Speaking about the passing score, it is measured by using statistical analysis. The candidates get a score report in addition to a score breakout by section of the exam as well as the pass mark for the test. Cisco does not publish exam scoring because the questions and passing score of the exam can be changed without any notice. However, the applicants need about 825 points as the minimum pass mark, so you can aim for this grade if you want to get certified.

To register for the Cisco 820-605 test, you need to have an account at Pearson VUE. After logging into it, you have to opt for the ‘Proctored Exams’ section and enter its code. The next thing you have to do is follow the prompts. You will also be able to choose the language and exam delivery options during the application process.

Cisco 820-605: Exam Topics

To pass the Cisco 820-605 exam, the applicants have to demonstrate their knowledge of the topics that are presented in the content. To prepare for the test, they can obtain the training courses that are presented on the official website, including the instructor-led classes and a self-paced course. It is important to be ready if you want to cover all the material. Therefore, you need to learn the details of the following domains:

• Customer Success Industry (15%)

  This topic requires the candidates’ ability to explain different features, including creating the need of key drivers for Customer Success, customer lifecycle journey, and value proposition for customer success (vendor, customer). They also have to be able to explain different consumption and IT purchasing models (software licensing, CapEx vs OpEx, service subscriptions, enterprise agreements) as well as the financial implication of the metrics, such as Churn, Renewal (MRR, ATR, LTV, ACV), and Expand. Besides, the individuals need to describe the customer engagement models based on the customer segmentation and objectives of Customer Success Manager. The knowledge of how to identify the key metrics for customer success and defining customer success (expected and unexpected value) is also measured.

• Success Plan Creation (25%)

  First of all, this part of the exam evaluates your knowledge of how to identify the product or solution purchased, individuals and responsibilities within a RACI, key stakeholder roles, and critical success factors required to connect to business outcomes. It is recommended to know how to analyze the account baseline as well as identify gaps (tools, people, and process) and a customer health score (product usage and quality, customer sentiment, and financials). Also, the students have to validate the wanted business outcome based on the information obtained from the key stakeholders. They should be able to describe the common elements of a customer success plan and explain how outcomes, metrics, and KPI contribute to customer value achievement.

• Barrier Management (25%)

  The questions of this section measure the applicants’ skills in identifying customer barriers (observation, conversation, and data) as well as their types (business, operational, technical, and corporate culture). They also have to identify the actions that impact time to value for common customer barriers. It includes finding the product that is not the right fit for the customer, lack of product features, stalled or prolonged implementation, product quality or performance issues, and loss of a project sponsor. The knowledge of the source descriptions that are used to identify customer barriers is measured as well.

• Customer Success Management (20%)

  This subject area requires that the individuals demonstrate their ability to explain the elements of customer onboarding (deployment planning, timeline to value, priority success focus, and feature matrix utilization) and the purpose of the essential customer management activities. They include the account data and scoreboard review, customer and industry observations, capturing moments of success, customer conversations and interactions, and success plan review. It is important to know how to describe the Quarterly Success Review process, identify outcomes from a Quarterly Success Review as well as opportunities for the customers to act as advocates. Also, the students have to be skilled in explaining the communication needs of the stakeholders, such as customer executives, customer users, services, account managers, and business units.

• Renewal and Expand Opportunities (15%)

  This is the last part of the test that estimates your understanding of the creation of an adoption campaign to identify expansion opportunities and mitigation plans that address risk factors. The examinees also need to have expertise in updating a customer success plan with expanding opportunities, explaining the elements of renewal risk analysis, and identifying potential expansion opportunities across the customer lifecycle from a customer success plan. In addition, the candidates have to describe the types of expanding opportunities, such as additional features, change management services, additional user groups, new solutions, and use cases.

Cisco 820-605: Career Opportunities

After successfully passing the Cisco 820-605 exam, the potential candidates are awarded the Cisco Customer Success Manager Specialist certification, which is definitely a boost for any IT specialist. This means that they can increase their career levels and get a well-paid salary after adding this certificate to their resume. The positions that can be potentially taken include a Customer Success Specialist, a CX Partner Specialist, a Product Sales Specialist, a Cisco SmartNet Specialist, a Vendor Marketing Manager, a Customer Success Manager, and more. The average salary for these titles can be $169,410 per year.

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