Pass Microsoft Dynamics 365 MB-230 Exam in First Attempt Easily

Course Overview

1. Course Overview

Alright, so welcome to this video. I’m going to cover what you will learn in this entire course. The first thing you will learn is about what is Microsoft Dynamics 365.Now, if you are not aware of this, or if you are quite new to this, then don't, don't worry. I’m going to explain you what is Microsoft Dynamics 365 and why it is used, right? So I'm going to cover that. The next thing I'm going to cover is how you can register for Microsoft Dynamics 365.Now there are different versions of it. I'm going to explain you that in detail. So I'm going to show you step by step process on how you can register for Dynamics 365 trial and start using it. Then you will learn about a Dynamics 365 sales overview. There are multiple modules in Dynamic65 for different business functions. So first I'm going to explain your Dynamics 365 sales overview. I’m going to cover the basic terminologies. I’m going to cover the process flow that is followed in Dynamic 65 sales. And I'm going to show youth entire application in practical. So once we cover the sales, I'm going to explain you about the marketing module the same way. I’m going to cover the marketing terminologies, I’m going to cover the process flow and finally the application demo. This is the marketing of Dynamics365 which comes with sales. It is not the adobe marketing cloud. It is going to release soon, but it has not been out yet. So I'm going to cover the basics of Dynamics 365 marketing. Then I'm going to cover the MicrosdanMix 65 service overview the same way. All the three things. Then you will learn about the project service overview, the field service overview. So there are two additional modules that are introduced in Maximum Mix 65 for CRM and these are called Project Service and Field Service. So I'm going to explain you what exactly these are and how you can start using it. Then I'm going to explain you how youkan register for Microsomal 65 for Financials. Now the previous one, what you have seen is all about CRM functionality. Now the companies also need finance, sales and purchasing, right? So the Microsoft Dynamics for Financials is a solution for small and medium sized companies who wants to customize and automate their financials sales and purchases. So I'm going to take you through the step by step process of how you can register for Dynamics for Financials. Then I'm going to give you the complete overview of Dynamics 365 for Financials, where I’m going to cover the basic terminologies. You should be aware of what are the different processes available. And I'm going to show you the process flows. And finally, I'm going to run you through the application where you can see how exactly you can start navigating, how you can start using the application. Then I'm going to explain you how youkan register for Max Dynamics 365 for operations. So there's a separate process for registration. Then I'm going to explain you the overview of the operations, where I'm going to explain you the process flows as well as run you through the application. And then we'll do the close review. That what you have learned. And finally, the next steps to make sure that your journey to that mixture C Five is fruitful. All right, so that's it for this video. And I will see you in the next few struggle.

2. What Is Microsoft Dynamics 365?

So, Max Dynamics 365 is a cloud-based business application. It’s a collection of applications called Max Dynamics 365 Five. It means you don't have to install anything on your servers, on your premises, and you don't have to invest in costly infrastructure. All you need is an internet connection and a browser to access the application and start ma So it's a complete cloud-based business application. It is built by Microsoft for flexibility, extensibility, and mobility. Right? So flexibility means you don't have to take the entire suite of Dynamics 365 to run your business. If you need to start with just one business function, then you can take that function in Dynamics 365 and start using it. And as and when needed, you can add new business functions or functionality to your Dynamics 365 deployment. It means a lot. Dynamics 365 comes with a lot of out-of-the-box functionality that you can use immediately for your business. However, if you have any specific requirements that are not available in Dynamics 365, the system is capable of extending its functionality, which means you can build those functionalities in the system. You can integrate Dynamics 365 with different applications to ensure that you have an entire solution. So you can access Dynamics 365 and manage your business as required. Max Dynamics 365 is a combination of enterprise resource planning and customer relationship management functionality. It means everything you need to manage your enterprise resources is available in Dynamics 365, and anything that is required to manage your customers is also available in Dynamics 365. Right? So it's a combination of enterprise resource planning as well as customer relationship management. So in ERP we have financials and operations. So financials are used basically for small and medium sized companies where they need a quick solution to get started and manage the entire business in cloud so they can use financials. And in case if your company is bigot large organization, then you need operations which provides entire solution for your business. Customer relationship management of CRM provide sales, marketing service, field service and project service automation. So I'm going to cover these in detail when we go into the actual modules of these respective functions. And it works best with analysis tools like Power Bi and quoting for intelligent analysis. Now, every company needs a single dashboard. Every company needs intelligence to the business so that they can make quick decisions, right? So Dynamics 365 integrates with Power, Bi, and Cortana really well, so it gives intelligence to your business and works best for small, medium, and large enterprises, which means that any company can use Dynamics 365.That's all for this video. I’ll cover everything in detail in the next module.

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Register for Microsoft Dynamics 365

1. Sign Up For Microsoft Dynamics 365 Trial

Alright, so welcome to this training video. In this video, you will learn how you can sign up for Dynamics 365. So I'll take you through the step-by-step process on how you can sign up. But before that, let me take you through some of the basic things you should know about the Dynamics 365 trial, right? So the first thing is that you get a 30-day free trial, which means you get a fully functional application that you can use if you are a consultant to learn Dynamics 365, or if you are a business owner to understand whether this is the right application for your business or not, right? So you get 30-day free trial without having to pay anything. Plus you don't need to enter your credit credit means you will not be charged anything for testing and trying Dynamics 365.So no need of credit card. And you can convert the free version to the paid subscription anytime you want. So you don't have to wait for completing 30-day trial. You can convert it to paid subscription anytime you want. So if you are working on this application for about15 days and you realize that this application is good for me and this is what I want to continue with, then basically you can convert it to paid subscriptions immediately and you can cancel anytime. So there is no long term commitment, right? But, before you buy the Dynamics subscription, I want you to read and understand the agreement completely. What are the charges if you cancel it in the middle? So there might be a cancellation fee involved if you cancel the subscription in between your paid subscriptions, okay? And you get access to office 65 Admin Center. Now, this is not the Office 65 subscription, thesis just to manage your dynamic users and licenses. And you don't have to take the Office 365 subscription for using Dynamics 365.So when you sign up for Dynamics65 trial, this is what you get. You get Dynamics 365 for sales, which allows you to do complete salesforce automation. You get Dynamics for customer service. It means you can manage your customer service, manage the cases and make sure that you resolve the customers complaints or give them information as they want. So you get the entire customer service with Dynamics Dis Drive trial. The next you get is field service. Dynamics Drive for field service, this is a new module and this is required for the companies who have mobile workforce and they want to manage those entire workforce efficiently. So you get Dynamic 65 for field service, plus you get Dynamics 365 project Service Automation access where you can manage your projects from start to end. There’s a complete end to end solution available and it allows you to finish and complete your projects on time and within budget, right? So these are the four things you get when you sign up for Dynamics 365 trial. There’s also one more thing called Dynamics 365 for marketing. Now this has not been released yet. It is Adobe marketing cloud. So Microsoft has partnered up with Adobe to launch this new marketing platform for Dynamics 365.So once you sign up for Dynamics 365 trial that I’m going to show you now, you get Sales, you get customer service, you get project service, you get field service, plus you get inbuilt marketing that is available in CRM. But you don't get Adobe Marketing Cloud as the marketing solution. So this is what you get once you sign up for a 30 day trial. And you can try these functionalities forth entire 30 days without paying anything. So let me show you how youkan sign up for Dynamics 365 trial. All right, so we are on Dynamics 365homepage where you can see the complete offering that Microsoft has for Dynamics 365.So when you scroll down, you will see all the applications that are available. So we have dynamic for sales, for customer service, for operations, for field service, for public service automation, for marketing, for financials and customer insights. So when we signed up for Dynamics 365 for CRM functionality, we get sales, customer service, field service, and project service automation, right? So you can sign up for Dynamic CRM functionality by clicking any of these links. So I'm going to use Learn More for sales. So when I click on this, so it is going to take me through Dynamics 365 for Sales and it explains what exactly it has. So you can see the entire information here. And here you get tried Dynamics 365 for Sales, free for 30 days. So you can click on Get started. So let's click get started. Here you get the screen where you can start your feature. So if you notice, you have Dynamics 365 for Sales, okay? And in case you want to change this application, maybe you want to register for Dynamics for customer service, product service, or field service, then you can just click Switch Apps. So when you click Switch Apps, you have options to select sales or customer service, field service, or project service automation. Or if you want all of these, you can just click all of these, right? So when you click all of these, all four functionalities will be available to you when you start your trial. So I'm going to use all of this because I'm going to show you the entire application and demo of everything. So I'll just click all of these and click Next, so you can see that the plan has changed. It says Dynamics 365 for Enterprise Plan P 1. Right? Then you need to enter your work email address and your phone number. So let me enter the work email address. Please note that personal email addresses are not allowed. You need to have your own company domain. So I'm going to use my company domain here and enter the phone number. Now, if you want to change your language, you can click on this and change it. Plus also you can change your currency if you want to use Dynamics 365 N. So based on that, you can choose your country and you can choose the currency that you want to deal with. So for the trial purpose, I'm going to use this only and make sure you choose the correct currency, because once you have set up and once you click Confirm, you will not be able to change it, right, because it's a base currency. And then you click confirm. So here you can create your password for your organization. So I'll just enter my username and the password I will create here and the verification code that I receive on my email address. So I'm just going to quickly jump to my email address and get this verification code and then continue the process. So I got my verification code and here you choose your location of the company where it belongs. So I'll just choose India, and I will just click create. So it is going to take some time, not much, but to set up everything and give you access to Dynamics. And now it is setting up your organisation for Dynamics 365.So here you go. You have Dynamics 365 application up and running. And you can see that your trial will expire in 30 days. And in case if you want to buy now, you can just click Buy Now and it will convert it to your paid subscription. So you can see all the information here. It's still loading. Let us give it some time to load the application. And then I'm going to show you what modules have already come up and you can start using and working on that. All right, so here we go. When you click on this, you will see you have Sales, you have Customer Service, you have Marketing, which is in Bill, not the Adobe marketing cloud. Then you have field service. Then you have project service. And this is the resources you'll Link, which is used for projects and field services. And then you have settings and the basic training available. This is how you can sign up for Dynamics testify and you get access to Sales, customer service, project service, and field service. So that's it for this video and I will see you in the next tutorial.

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Microsoft Dynamics 365 Sales Module Overview

1. Dynamics 365 For Sales Important Terminologies

Okay, so now you have signed up for Dynamics 365 trial. It means you are free to use it for next 30 days. So what you need to do now is understand the basic structure of Dynamics application, what functionality it has and then you start using it. So now we'll start with the first module that is called Dynamic 365 for sales. And I'm going to explain you the basic terminologies you should be aware of. Because if you don't understand the basic functionalities or basic terminologies, you will not be able to understand and you will not be able to use the application. So first I'm going to explain you the important terminologies you should be aware of. Then I'm going to explain you the complete sales process, how it works in Dynamics 365 and then I'm going to run you through the application where you can see how you can work around with the application, right? So let's jump into this one. The first is understanding the important sales terminologies. The first thing you should understand is all about accounts. So accounts are an organization. So this includes customer, vendor, partner, affiliate, or anyone. So when you are doing business with any company, then you capture those company details in here in the accounts entity. So whenever I say entity, entity is nothing but a place where you can store records or store the data, right? So account is an entity where you capture the organisation details that you're dealing with, so if you have a customer who is a company, you capture those details in the account entity. The next one is contacts. So contact is an individual. A contact is also your customer, but it is an individual person. And contact can be associated with a maximum of one account, which is called its primary contact. So that becomes your primary contact. So you can associate a contact with an account. Contacts and accounts are your customers; accounts are organisations and contacts are individuals. That's for the next one. The next one is leads. Leads is a prospect, and it can be your potential customer or your potential sale. So whenever you meet someone, they give you a business card or they give you some information about them, so that becomes your lead, right? So you capture those leads in your Dynamics 365 Sales module and it can be a potential customer. It means the person who has never done the business before with you and they are meeting it for the first time. So that can be your potential customer and it can be a potential sale as well. It means the customer is existing but there's a new opportunity they want to work with you, right? So that can become your sale. So every sales process starts with the Lead generation or leads that you interact with them and you start following up with them, right? So lead is a prospect, and opportunity is a potential sale. It means that lead is almost ready to buy. So when you have the lead already, it means they ask you for more information, which means that they are interested and ready to buy, and you can also create opportunities manually. So you don't have to follow the lead to opportunity process, but you can also create an opportunity directly in the system and it is attached to an account o And there you identify the customer's needs—what are the pain points they have, what exactly is the solution they're looking for, and what solution have you proposed to them, right? So you capture all those details in opportunities. The opportunity is your potential sale, which is the next step after leads. The next one is quotes, so a quote is a document for prospects and customers with all the details. So when your lead is ready to buy, that becomes your opportunity, and when your prospect is interested in your products and services, they ask you for a quote, right? So Quote includes the product they want to purchase, the quantity that they are looking at, the price that you are offering to them, the payment terms that you have defined, and the other important details that you capture in Quote. So once you have the code in place, you can send it to the customer, and then basically they can take a decision on how to go about it, right? So a quote is a document for prospecting customers with all the details that you're offering to them. The next step is orders. Orders are a confirmation from customers that they are purchasing your product or services. It can be created from the quote, which means you don't have to manually enter it. Again, if the quote is available, all you have to do is create the order from the quote, and all the information that is in the quote will get transferred to the order, and it can So it is sent to the customer once you have fulfilled the order. So once you get the order, you fulfil the requirements, you fulfil what you have promised them. It means you deliver your products or services, or if you are doing training, you deliver the training. Once it is completed, you send them an invoice. Sending an invoice ensures that the customer will pay you for the services that they have used, right? And it can also be created manually. It means you don't have to follow the entire process of lead opportunities. Quote order invoice. You can directly create an invoice incase if you have a repeated customer and they're using your services regularly. So you can create the invoice manually and bill any customer, then you have competitors. So it's a place where you capture all your competitor details. So when you are bidding for any project, if some other company is also bidding for that same project, then you should know that, okay, what they're good at, what they are bad at, what are their strengths, what are their weaknesses, what is the product offering they have and what quality they have, right? So you can capture that information from competitors and attach it to your sales process so you know that I'm competing with this competitor who has these other qualities, these are weaknesses, so you can keep track of them and then you can win. Because once you know what their weaknesses are or what their qualities are, you can make changes to your offering accordingly and give it to the customer to win the lead. Right? So understanding competitors is critical in any business. The next one is sales literature. It's a centralised repository for sales related documents. And this can include your brochures, the brochures that you have, the product guides. So if you have multiple products, what are the specifications of the products and what guides are available so that you can give it to the customer and they can see their complete specification? So sales literature is a centralised repository of sales documents. Next, you have a product catalog, which is a collection of products and their pricing information. When you have any products or services, you can create that under product you can define the unit group. For example, a PC can be sold in numbers and if you are selling your training services, then you can charge customers on hourly basis. So you can define our as a unit group. So there you can capture the unit groups. You can define the price list according to the segmentation of your customers. So you can define multipleprice lists for different customers. And you can also define discount list. So in case if somebody buys from zero toten, it means you will get 5% discount. If they buy from eleven to 25,then you get 20% discount, right? So you can define those types of discounts in the discount list. So the entire product related configuration, pricing, product details, discounts, everything is captured and maintained in the product catalog. The next is goals. So goals are used to keep track of the progress on achieving your targets. Whatever revenue that you have planned for the particular quarter, year, or half year, you can keep track of those goals here. So you can define the period type, you can define the goal revenue target, that how much you want to achieve and also the actual goal that you can keep track of. So as soon as the opportunities are closed, you will see that the actual sales are making. So for example, the target is $100,000 and your team has closed an opportunity worth $20,000. Then you will know that okay, this is the plan I have $100,000 and 20,000 is already closed. So this is automatically calculated by application and give you the real time picture on how you're performing on your goals. And also you can define goal matrix. So gold matrix explains how the goal number of figure is measured. It's important to define that what is the goal matrix, what is the goal matrix style, whether it's account or amount. So for sales it is going to be amount. For example, if you want to see how many calls the person has made in a day, then that becomes your count, right? So you can define that matrix to measure the goal, and you can also create roll-up fields for calculations. So as you have seen in the goals, actual revenue is calculated through roll-up fields. So you can define those roll-up fields for calculation, whether it's going to be some of all the opportunities that are in status 1 or some of all the opportunities that are closed, right? So those are basic terms that you should be aware of before you start using Dynamics 365. Alright, so that's it for this video, and I'll see you in the next tutorial explaining the entire sales process of Dynamics 365.

2. Dynamics 365 For Sales Process Flow

Okay, now that you understand the fundamental sales terminologies in Dynamics 365, let me walk you through the process flow that is available by default in Dynamics 365. So let's start with the process. So the first step in the process is to create a lead. So as I explained, the lead can be your potential sale or a potential customer, right? So the first step is to create a lead in Dynamics 365, and then once the lead shows interest in your product or services and asks for more information, it means they are interested, right? So when they are interested, you qualify that lead and that becomes your opportunity. This process is called lead qualification. As soon as you do lead qualification, two things happen: whatever information you have captured in the lead as an individual becomes a contact, and whatever information you have captured as a company means the company details that become your account. So it's an automatic process. You don't have to manually create a contact or an account. So when you create a quotation, you might need to create multiple versions because the customer might negotiate with you. So you define the quote, you create the code, and you send it to the customer. If they ask for some changes, you negotiate with them, and then you revise the code so you can create an unlimited number of revisions. And it is not going to delete the previous one; it is going to keep the previous one for history. So the sales quote is created once the prospect says that yes, I'm interested in disproportionate services and I like the quote, so I want to go ahead. What do you do? You convert that quotation to an order. It means it's a confirmation from the customer, and the order is created. So what happens in the background? The system automatically closed the opportunity as one and it creates an order. So once you get the confirmation from the customer and they send you the purchase order, that becomes your sales order. And after you receive the purchase order from them, you deliver whatever you have promised. So it can be a training, it can be a product, it can be any service that you have delivered to the customer. So once you have delivered what you have promised the customer, it's time to send them an invoice. It means the work is finished and you are sending the invoice so that they can make payments. So this is the standard process of Dynamics 365 so in case if your company is following different process or there are additional steps in between these process then that can be incorporated in Dynamics 365 for Sales. So it starts with lead and once the lead shows interest it becomes your opportunity and you qualify the lead so that is called lead qualification an account and contact is created then you create sales quotations and it's the customer. When customer agrees you confirm that sales quotation and create it as sales order and finally you send the invoice once you have delivered the product services so the customer can make payment and in the next video I'm going to show you the demonstration of the application and how these are done in dynamics. So that's it for this video and I will see you in next week.

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