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Avaya Certification Program: Discover a Brand New World of Networking Products

Avaya is well known for its unified communications and networking products. The organization also plays a significant role in the areas of team engagement and customer relationship management integration solutions. The company is an offshoot of Lucent Technologies and AT &T, but over the years, it has grown to a multi-billion-dollar enterprise with the customers across the globe. Apart from its numerous products, Avaya also offers the professional certifications to the candidates who can demonstrate their skills in developing and selling design solutions that meet the customer needs. The certificates provided by this vendor are aligned with the organization's offerings for engagement solutions.

Avaya Certification Program

The certification program is categorized into two broad groups, namely Sales and Design as well as Services. The first category is designed for the Avaya channel partners and associates who design or sell solutions that are based on the needs of the customers. The second category is for any professional who implements, troubleshoots, maintains, and administers Avaya solutions and products. There are several certification levels within each category, including Technology Fundamentals, Proficient, Specialist, as well as Senior Specialist. Each certificate requires passing an associated exam. The tests are offered as the proctored and online options. The online exams are free for the Sales and Design certifications at the Avaya Learning Center while the Services tests cost $90. The proctored exams for the Services certificates cost $125 and can be taken through the Pearson VUE platform. Below we will discuss the certifications that are included in both categories.

Avaya Sales and Design Certifications

The candidates can pursue either the Avaya Professional Sales Specialist (APSS) or the Avaya Certified Design Specialist (ACDS) certification tracks. They are based on Avaya solutions and have specialized certificates for each level. There are also the Avaya Sales Readiness Associate (ASRA) and Avaya Design Readiness Associate (ADRA) paths within the Sales and Design category. These are designed to recognize the professionals’ understanding of specific topics and are regarded as the independent programs. They can also complement other domains within the Avaya certification program. Let’s look at the specific certificates under each of the tracks.

The Avaya Professional Sales Specialist (APSS) track has three individual certifications, which are as follows:

• Avaya Midsize Solutions
• Avaya OneCloudUCaaS
• Avaya OneCloudCCaaS

The Avaya Certified Design Specialist (ACDS) path has seven individual certificates, which include:

• Avaya Midsize Solution Design
• Avaya IX Calling Design
• Avaya IX Meetings Server Solution Design
• Avaya IX Contact Center – Avaya Aura Contact Center Design
• Avaya IX Contact Center – Avaya Aura Call Center Elite Design
• Avaya Breeze Design; Avaya Oceana Solution Design

The Avaya Sales Readiness Associate (ASRA) track encompasses two stand-alone certifications, which are:

• Avaya Cloud Office for Sales (ASRA-0001)
• Avaya Subscription for Sales (ASRA-0003)

The Avaya Design Readiness Associate (ADRA) path comes with a single certification:

• Avaya Cloud Office Design (ADRA-0001)

Avaya Services Certifications

This certification category is focused on high-stakes testing. Its domain covers Avaya Product and Solution Portfolio. It involves two tracks, namely ACIS and ACSS, and each of them has specific certificates available under it. The number of exams that the students must pass depends on the certification and the complexity of a product or solution in terms of implementation, troubleshooting, maintenance, and administration. The certificates available under each track are highlighted below:

The Avaya Engagement Solutions Certifications/Avaya Certified Solution Specialist (ACSS) path covers six individual certificates, namely:

• Avaya Aura Core Components
• Avaya Aura Communication Applications
• Avaya Equinox Solution with Avaya Aura Collaboration Applications
• Avaya Solutions Platform
• Avaya Oceana Solution
• Avaya Analytics

This track also includes the Avaya Product Certifications/Avaya Certified Support Specialist (ACSS) subcategory, which covers seven option. These are as follows:

• Avaya IP Office Platform
• Avaya Contact Center Select
• Avaya IX Messaging
• Avaya Aura Contact Center
• Avaya Aura Experience Portal with Proactive Outreach
• Avaya Contact Recording & Avaya Quality Monitoring
• Avaya Aura Call Center Elite

The Avaya Engagement Solutions Certifications/Avaya Certified Integration Specialist (ACIS) track involves five different specializations, and these are listed below:

• Avaya Aura Core Components
• Avaya Aura Communication Applications
• Avaya Equinox Solution with Avaya Aura Collaboration Applications
• Avaya Solutions Platform
• Avaya Oceana Solution

There is also the Avaya Product Certifications/Avaya Certified Implementation Specialist track that is covered under the ACIS category. It has four different specializations, such as:

• Avaya IP Office Platform
• Avaya Aura Contact Center
• Avaya Aura Contact Center CCT & Multimedia
• Avaya Aura Call Center Elite

Avaya Services Technical Associate (ASTA) Certifications

This certification track is aimed at the Avaya partners, associates, and customers who want to validate their skills in support and implementation services of Avaya Solutions and Products. The applicants should demonstrate the competent knowledge and skills required to successfully support or implement a range of job functions while managing an Avaya application, product, or solution. Each certificate is associated with a single online test that the students must pass to obtain their certification. The ASTA certificates that one can explore are highlighted below:

• ASTA-9030: Avaya Control Manager for Enterprise
• ASTA-9040: Avaya Workforce Management
• ASTA-9060: Avaya Aura Call Center Elite Multichannel
• ASTA-9070: Avaya Interaction Center & Avaya Operational Analyst
• ASTA-9080: Avaya Proactive Contact
• ASTA:9090: Avaya Call Management System
• ASTA-9110: Avaya Session Border Controller for Midmarket Solutions
• ASTA-9120: Avaya Equinox for Midmarket Solutions
• ASTA-9140: Avaya Session Border Controller for Enterprise Platform Independent
• ASTA-9170: Avaya IX Workplace Attendant
• ASTA-9190: Avaya IP Office Deployed as a Branch
• ASTA-9310: Avaya IP Office Contact Center

Avaya Solutions Administrator and Developer (ASAC & ASDC) Certifications

This certification track is intended for the Avaya partners and customers and includes two paths. Each pathway focuses on specific professional roles, which are Administrator as well as Developer/Programmer. The candidates will be required to pass one test for the path they have chosen. The certificates are designed to validate one’s technical knowledge (from basic to intermediate) required to develop applications of Avaya solutions or administer Avaya product solutions. The list of the specializations available under the ASAC and ASDC certification tracks are highlighted below.

The ASAC track includes the following certificates:

• ASAC-003: Avaya Equinox Administration
• ASAC-004: Avaya Aura Messaging Administration
• ASAC-005: Avaya Oceana Administration
• ASAC-006: Avaya Aura Experience Portal Administration
• ASAC-013: Administering Avaya IP Office Platform R11
• ASAC-014: Avaya Workforce Optimization Select Administration
• ASAC-017: Administering Avaya Proactive Outreach Manager
• ASAC-018: Avaya Aura Call Center Elite Administration
• ASAC-019: Administering Avaya Aura System Manager-R18
• ASAC-020: Administering Aura Communication Manager
• ASAC-021: Administering Avaya Call Management System R19
• ASAC-022: Administering Avaya Analytics for Avaya Oceana
• ASAC-023: Administering Avaya Session Border Controller R8
• ASAC-024: Avaya Aura Contact Center Administration
• ASAC-026: Avaya IX Messaging Administration
• ASAC-028: Avaya Contact Center Select Administration
• ASAC-029: Avaya Control Manager R9 Administration
• ASAC-030: Avaya Cloud Office Administration
• ASAC-031: Avaya Analytics R4 Administration

The ASDC track comes with the following certifications:

• ASDC-006: Avaya Aura Orchestration Designer for Self Service
• ASDC-007: Avaya Aura Contact Center Orchestration Designer Scripting
• ASDC-009: Avaya Oceana for Developers
• ASDC-010: Avaya Workspaces Framework
• ASDC-011: Creating Avaya Breeze Workflows using Engagement Designer
• ASDC-012: Programming Avaya Breeze Platform Snap-ins using Java SDK

Career Opportunities

There are over 2000 job openings for the Avaya certificate holders. Some of these positions include a Network Engineer, an Infrastructure Engineer, a System Engineer, a Telephony Specialist, and a Technical Manager. There are the roles of an Account Manager and a Sales Specialist that the certified professionals can go for. According to reports, the annual average salary for the certified individuals is $111,000 for the technical roles and $125,000 for the technical manager roles.

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